- This topic has 13 replies, 1 voice, and was last updated 2 months, 1 week ago by BusinessBreakfast3.
- Thursday, December 1st, 2022 at 00:16 #414525Thinks_Like_A_ManParticipant
TL;dr **Warning for Coinbase users who receive a “free trial” offer — don’t do it.**
Just a heads up, but I helped an older relative with cancelling a Coinbase One “free trial” offer. This is where you can buy crypto without fees and on paper, it looks like a good deal.
The bullshit promotional offer promised cancellation was push-button-easy. Spoiler: It was not.
My relative was able to initially access the add on and use it. So they set a reminder to cancel the recurring subscription about three days before the deadline.
Surprise, when the date came the service was inexplicably unavailable, but had a placeholder image assuring them their funds were safe. They tried repeatedly over the next few days and the service was never available, but they could still buy and sell crypto. I saw them try this and it looked like Coinbase may have disabled access.
My relative decided to simply cancel it since the product didn’t work. Guess what? THAT wasn’t available either through their account settings, but they got more assurances it was only temporary and their funds were safe. Again, it looked sketchy as hell and disabled.
The online help didn’t address any of this and surprise, no agent was available to give support via the app.
They called the 24/7 support line at +1 (888) 908-7930 and spoke with an agent named Mark. He tried to tell my relative that the app was “glitching” and suggested they uninstall the app, reinstall and wait and see if it resolves. My relative asked if other people trying to access the product or cancel the product were also having issues. They said yes, it was a known problem.
Like I said, sketchy as hell.
Relative demanded they cancel and refund the subscription fee since it had been unavailable for over a week. Mark said he would do that and to hold, but he hung up on them instead.
Nice professional customer service from a financial institution makes me feel sooo secure.
Relative waited five minutes and Mark did not call back. They called the 800 number again and jumped through all the verification hoops and got another agent.
Mark didn’t cancel the subscription and didn’t refund the money, but claims my relative hung up on him and then did not answer the phone when he called back. Problem was that I was there and this didn’t happen and he didn’t call.
This is some shady shit coming from Coinbase. We are moving my relative’s crypto to their own wallet.
I just wanted to warn people to avoid this “free trial” like the plague.Thursday, December 1st, 2022 at 00:16 #4145268512764EA
I’ve had coinbase one for about 6 months now and haven’t been charged for it. I hope they don’t noticeThursday, December 1st, 2022 at 00:16 #414527Fr3sh-Ch3mical
Us: wtf I can’t cancel my membership!
Coinbase: HA GOTEEEEEEEMThursday, December 1st, 2022 at 00:16 #414528busmobbing
I was able to cancel mine just fine last month. This might be a new issue.Thursday, December 1st, 2022 at 00:16 #414529switched133
Was this in a browser? I’d try a different one. Sometimes there can be weird issues where buttons don’t work right. I’ve noticed Brave is especially bad for this and I’ve had to switch over to Chrome to get it to work.Thursday, December 1st, 2022 at 00:16 #414530TheOtherCoolCat
Just as I’m skeptical about all the binance fud lately I’m also skeptical about thisThursday, December 1st, 2022 at 00:16 #414531z0uNdz
Trials always have silver lining. They make it difficult on purpose hoping the majority will be too lazy to actually cancelThursday, December 1st, 2022 at 00:16 #414532Chino-_-Chaos
Everything “free” has a catchThursday, December 1st, 2022 at 00:16 #414533Fillory-Alice
Thanks for the heads up.Thursday, December 1st, 2022 at 00:16 #414534Wonzky
So did the other agent fix everything?
If so, feels like you just got a shitty first agentThursday, December 1st, 2022 at 00:16 #414535SetoXlll
Coinbase can catch these fucking nuts for free!Thursday, December 1st, 2022 at 00:16 #414536ClunkyFiddlestick
Here for the moonsThursday, December 1st, 2022 at 00:16 #414537[deleted]
[deleted]Thursday, December 1st, 2022 at 00:16 #414538BusinessBreakfast3
Avoid the free trial?!
Avoid Coinbase alltogether!
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